World’s Best Internet Banks—Round Two

ANNUAL SURVEY — STANDING OUT FROM THE CROWD

 

By Adam Rombel

 

In the second of a two-part series, Global Finance recognizes the best corporate/institutional and consumer Internet banks globally and in six regions, as well as an overall winner.

 

For the 14th year, Global Finance showcases and honors the banks from around the world that are leading the way in an evolving digital era. The World’s Best Internet Bank Awards recognizes those banks topping the industry in producing tangible business results by innovating in their online and digital products and services.

 

17-best-internet-banks

 

The awards honor those financial institutions with growth in online customers; personalized and comprehensive product offerings, website design and functionality; strong strategies for attracting and servicing online customers; and much more.

 

Winners were chosen from entries evaluated by a panel of judges at consultancy Infosys. The panel was led by Shashidhar Ramakrishnaiah, head of its consumer and commercial banking practice. Global Finance editors were responsible for the final selection of the award winners. Infosys officials believe the awards provide an opportunity for banks from around the world to benchmark themselves against their competitors as well as leading financial institutions from other regions.

 

The banks bringing home the honors include Citi, HSBC, ICBC, Samba, Scotiabank, Standard Chartered and Wells Fargo. Mobile banking, incorporation of social media, website design, information security initiatives, cash management and treasury services, electronic payments and investment products and services are the areas in which these banks are paving the way.

 

In corporate/institutional banking, the Internet banking pioneers have responded to the trend of the corporate treasury role’s changing to more of a strategic function, where ensuring optimal working capital management is critical. “Real-time liquidity management tools [and] real-time information reporting are being adopted by leading commercial banks,” Ramakrishnaiah says. Specifically, the top treasury portals incorporate cash, trade and liquidity functions, feature electronic bank account management (eBAM) and provide powerful cash-flow forecasting tools, he says.

 

In the consumer banking arena, customers similarly want to access their accounts and complete banking transactions safely anytime and from any location. Consumers’ use of multiple banking channels (online, mobile, branch) is growing, and the innovative banks are accommodating them. Leading banks are redesigning and digitizing branch networks, developing personalized customer portals and using digital channels to sell to and service clients, as well as to stay on top of customer trends and interests.

 

The biggest trend among the world’s top Internet banks this year is the incorporation of social media into their digital channels. Social media “is being used for customer engagement, customer service, marketing, employee engagement and recruitment,” Ramakrishnaiah says. He notes that banks are using YouTube for marketing, LinkedIn for employee and candidate engagement, and Facebook and Twitter for customer feedback, sales and servicing.

 

Congratulations to all the winning banks. Stay tuned for information on the call for entries for the 2014 World’s Best Internet Bank Awards competition.

 

 

GLOBAL WINNERS
Best Overall Internet Bank Citi
Best Corporate/Institutional Internet Bank Citi
Best Consumer Internet Bank Standard Chartered
REGIONAL WINNERS
BEST CORPORATE/INSTITUTIONAL INTERNET BANKS
North America Citi
Western Europe Citi
Central and Eastern Europe Citi
Latin America Citi
Asia Pacific Citi
Middle East/Africa Citi
BEST CONSUMER INTERNET BANKS
North America Scotiabank
Western Europe Garanti Bank
Central and Eastern Europe Tatra banka
Latin America Scotiabank
Asia Pacific Citi
Middle East/Africa Standard Chartered
GLOBAL SUBCATEGORY WINNERS
BEST CORPORATE/INSTITUTIONAL INTERNET BANKS
Best Investment Management Services Citi
Best Online Cash Management Site Citi
Best Trade Finance Services Wells Fargo
Best Website Design Citi
Best Integrated Corporate Bank Site ICBC
Best Information Security Initiatives Citi
Best in Mobile Banking Citi
Best in Social Media Citi
Best Online Treasury Services BRE Bank
BEST CONSUMER INTERNET BANKS
Best Online Deposit, Credit and Investment Product Offerings HSBC
Best Bill Payment & Presentment TBC Bank
Best Website Design Tatra banka
Best Integrated Consumer Bank Site TBC Bank
Best Information Security Initiatives Standard Chartered
Best in Mobile Banking Tatra banka
Best in Social Media Standard Chartered
COUNTRY WINNERS: Best Corporate/Institutional Internet Banks
NORTH AMERICA
Canada Citi
United States Citi
WESTERN EUROPE
Austria Citi
Belgium Citi
Finland Citi
France Citi
Germany Citi
Greece Eurobank Ergasias
Ireland Citi
Italy Citi
Luxembourg Citi
Malta Bank of Valletta
Netherlands Citi
Norway Citi
Portugal Banco Espirito Santo
Spain Citi
Sweden Citi
Switzerland Citi
Turkey HSBC
United Kingdom Citi
CENTRAL & EASTERN EUROPE
Bulgaria Citi
Croatia Privredna Banka Zagreb
Czech Republic Citi
Georgia TBC Bank
Hungary Citi
Latvia SEB Banka
Poland Citi
Romania Citi
Russia Citi
Slovakia Citi
Ukraine Citi
LATIN AMERICA
Anguilla Scotiabank
Antigua & Barbuda Scotiabank
Argentina Citi
Bahamas Citi
Barbados Scotiabank
Belize Scotiabank
Bolivia Banco de Credito BCP
Brazil Citi
British Virgin Islands Scotiabank
Cayman Islands Scotiabank
Chile Corpbanca Chile
Colombia Citi
Costa Rica Citi
Dominica Scotiabank
Dominican Republic Citi
Ecuador Citi
Grenada Scotiabank
Guatemala Citi
Guyana Scotiabank
Haiti Scotiabank
Honduras Citi
Jamaica Citi
Mexico Banamex
Panama Citi
Paraguay Citi
Peru Citi
Puerto Rico Scotiabank
St. Kitts & Nevis Scotiabank
St. Lucia Scotiabank
St. Maarten Scotiabank
St. Vincent & the Grenadines Scotiabank
Trindidad & Tobago Citi
Turks & Caicos Scotiabank
Uruguay Citi
US Virgin Islands Scotiabank
Venezuela Citi
ASIA-PACIFIC
Australia Citi
Bangladesh Citi
China ICBC
Hong Kong Citi
India Citi
Indonesia Citi
Kazakhstan Citi
Malaysia Maybank
New Zeland Citi
Pakistan Citi
Philippines Citi
Singapore DBS
South Korea Citi
Sri Lanka Citi
Taiwan Citi
Thailand Citi
Vietnam Citi
MIDDLE EAST/AFRICA
Algeria Citi
Bahrain Citi
Cameroon Citi
Cote D’Ivoire Citi
Democratic Republic of Congo Citi
Egypt Citi
Gabon Citi
Jordan Citi
Kenya Citi
Kuwait Citi
Lebanon Citi
Morocco Citi
Mozambique Bank Unico
Nigeria Citi
Oman Bank Muscat
Qatar Arab Bank
Saudi Arabia Samba
Senegal Citi
South Africa Citi
Tanzania Citi
Tunisia Citi
United Arab Emirates Citi
Uganda Citi
Zambia Citi
COUNTRY WINNERS: Best Consumer Internet Banks
NORTH AMERICA
Bermuda HSBC
Canada Scotiabank
United States Wells Fargo
WESTERN EUROPE
Cyprus Piraeus Bank
Greece Piraeus Bank (Winbank)
Italy FinecoBank
Jersey Standard Chartered
Malta Bank of Valletta
Portugal Millennium BCP
Spain CaixaBank
Turkey Garanti Bank
CENTRAL & EASTERN EUROPE
Bulgaria DSK Bank
Croatia Privredna Banka Zagreb
Czech Republic Citi
Georgia TBC Bank
Hungary Citi
Latvia SEB Banka
Poland Bank Millennium
Romania Garanti Bank
Russia Promsvyazbank
Slovakia Tatra Bank
LATIN AMERICA
Anguilla Scotiabank
Antigua & Barbuda Scotiabank
Argentina Santander Rio
Bahamas Scotiabank
Barbados Scotiabank
Belize Scotiabank
Bolivia Banco de Credito BCP
Brazil HSBC
British Virgin Islands Scotiabank
Cayman Islands Scotiabank
Chile Banco Santander
Colombia Citi
Costa Rica Scotiabank
Dominica Scotiabank
Dominican Republic Scotiabank
Grenada Scotiabank
Guyana Scotiabank
Jamaica Scotiabank
Mexico Banamex
Panama Scotiabank
Paraguay Itau Unibanco
Puerto Rico Banco Popular Puerto Rico
St. Kitts & Nevis Scotiabank
St. Lucia Scotiabank
St. Maarten Scotiabank
St. Vincent & the Grenadines Scotiabank
Trindidad & Tobago Scotiabank
Turks and Caicos Scotiabank
US Virgin Islands Scotiabank
Venezuela BBVA Banco Provincial
ASIA-PACIFIC
Australia Citi
Bangladesh Standard Chartered
Brunei Standard Chartered
China Citi
Guam Citi
Hong Kong HSBC
India Citi
Indonesia Citi
Japan Rakuten Bank
Malaysia CIMB
Mongolia Golomt Bank
Pakistan Standard Chartered
Philippines Citi
Singapore Standard Chartered
South Korea Standard Chartered
Sri Lanka HSBC
Taiwan ANZ
Thailand Citi
Vietnam Standard Chartered
MIDDLE EAST/AFRICA
Bahrain Citi
Egypt Citi
Ghana Standard Chartered
Israel Bank Leumi
Jordan Arab Bank
Kenya Standard Chartered
Lebanon Blom Bank
Mozambique Banco Unico
Qatar Mashreq Bank
Saudi Arabia Samba
United Arab Emirates Standard Chartered
Zambia Standard Chartered
REGIONAL SUBCATEGORY WINNERS: Best Corporate/Institutional Internet Banks
NORTH AMERICA
Best Investment Management Services Wells Fargo
Best Online Cash Management Citi
Best Trade Finance Services Wells Fargo
Best Web Site Design Citi
Best Integrated Corporate Bank Site Wells Fargo
Best Information Security Initiatives Citi
Best in Mobile Banking Wells Fargo
Best in Social Media Citi
Best Online Treasury Services Wells Fargo
WESTERN EUROPE
Best Investment Management Services Citi
Best Online Cash Management Citi
Best Trade Finance Services Yapi Kredi Bank
Best Web Site Design Citi
Best Integrated Corporate Bank Site Citi
Best Information Security Initiatives Citi
Best in Mobile Banking Banco Espirito Santo
Best in Social Media Turkish Economy Bank
Best Online Treasury Services Garanti Bank
CENTRAL & EASTERN EUROPE
Best Investment Management Services Citi
Best Online Cash Management Citi
Best Trade Finance Services Citi
Best Web Site Design Citi
Best Integrated Corporate Bank Site TBC Bank
Best Information Security Initiatives Citi
Best in Mobile Banking Bank Millennium
Best in Social Media Citi
Best Online Treasury Services BRE Bank
LATIN AMERICA
Best Investment Management Services Citi
Best Online Cash Management Scotiabank
Best Trade Finance Services Citi
Best Web Site Design Citi
Best Integrated Corporate Bank Site Bancolombia
Best Information Security Initiatives Citi
Best in Mobile Banking Citi
Best in Social Media Citi
Best Online Treasury Services Banamex
ASIA-PACIFIC
Best Investment Management Services Citi
Best Online Cash Management DBS
Best Trade Finance Services DBS
Best Web Site Design Citi
Best Integrated Corporate Bank Site ICBC
Best Information Security Initiatives ICBC
Best in Mobile Banking Citi
Best in Social Media ICBC
Best Online Treasury Services ICBC
MIDDLE EAST/AFRICA
Best Investment Management Services Citi
Best Online Cash Management Citi
Best Trade Finance Services Samba
Best Web Site Design Citi
Best Integrated Corporate Bank Site Samba
Best Information Security Initiatives Samba
Best in Mobile Banking Citi
Best in Social Media Citi
REGIONAL SUBCATEGORY WINNERS: Best Consumer Internet Banks
NORTH AMERICA
Best Online Deposit, Credit and Investment Product Offerings Scotiabank
Best Bill Payment & Presentment CIBC
Best Web Site Design Scotiabank
Best Integrated Consumer Bank Site Scotiabank
Best Information Security Initiatives CIBC
Best in Mobile Banking Scotiabank
Best in Social Media Wells Fargo
WESTERN EUROPE
Best Online Deposit, Credit and Investment Product Offerings FinecoBank
Best Bill Payment & Presentment Garanti Bank
Best Web Site Design Piraeus Bank (Winbank)
Best Integrated Consumer Bank Site Piraeus Bank
Best Information Security Initiatives Standard Chartered
Best in Mobile Banking Piraeus Bank (Winbank)
Best in Social Media Garanti Bank
CENTRAL & EASTERN EUROPE
Best Online Deposit, Credit and Investment Product Offerings Citi
Best Bill Payment & Presentment TBC Bank
Best Web Site Design Tatra Banka
Best Integrated Consumer Bank Site TBC Bank
Best Information Security Initiatives Citi
Best in Mobile Banking Tatra Banka
Best in Social Media Garanti Bank
LATIN AMERICA
Best Online Deposit, Credit and Investment Product Offerings HSBC
Best Bill Payment & Presentment Banco Popular Puerto Rico
Best Web Site Design HSBC
Best Integrated Consumer Bank Site HSBC
Best Information Security Initiatives Banco Santander
Best in Mobile Banking Banco Santander Rio
Best in Social Media Bancolombia
ASIA-PACIFIC
Best Online Deposit, Credit and Investment Product Offerings HSBC
Best Bill Payment & Presentment Standard Chartered
Best Web Site Design HSBC
Best Integrated Consumer Bank Site Citi
Best Information Security Initiatives Standard Chartered
Best in Mobile Banking Taishin Bank
Best in Social Media CIMB Bank
MIDDLE EAST/AFRICA
Best Online Deposit, Credit and Investment Product Offerings Standard Chartered
Best Bill Payment & Presentment Abu Dhabi Commercial Bank
Best Web Site Design Standard Chartered
Best Integrated Consumer Bank Site Samba
Best Information Security Initiatives Standard Chartered
Best in Mobile Banking Samba
Best in Social Media Standard Chartered
 

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