Author: Anita Hawser, Antonio Guerrero, Gordon Platt, Jonathan Gregson, Michael Shari, Naveed Sultan

TECHNOLOGY IS THE TRUMP CARD

By Jonathan Gregson, Antonio Guerrero, Anita Hawser, Gordon Platt and Michael Shari

01a-world-best-banks-award-2013 Global Finance unveils its annual list of the best banks globally, regionally and by country. The winners have all demonstrated dedication to satisfying their customers’ needs.

Although regulatory issues remain a major concern, bankers worldwide are shifting their focus back to the basic business of banking—meeting their customers’ financial needs in an increasingly competitive marketplace. Winning and keeping clients has become the main priority, and the best banks are stepping up spending on technology and new products to stay on top.

“The financial services industry is at an inflection point, still grappling with the barrage of post-crisis regulations, but with priorities shifting to the significant and growing challenge posed by a more demanding, less loyal customer base and by more intense competition,” reads a white paper by financial software company Temenos, in collaboration with Deloitte.

The competition is coming not only from within the industry, as the big banks get bigger and enjoy economies of scale, but also from outside the industry. Bankers are increasingly worried about the possibility of their customers going directly to the capital markets for financing. However, the fastest-growing competitive threat, according to Temenos, is coming from payment providers, such as PayPal and Google Wallet.

Maintaining profitability in the face of growing regulatory requirements is also a challenge. The US is extending its regulatory reach into global markets. The Internal Revenue Service will require hundreds of thousands of financial firms around the world to register with it (online and in English) by April 2014. Foreign financial institutions that fail to comply with the new Foreign Account Tax Compliance Act will be effectively barred from the US financial markets by a 30% withholding tax.

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US banks have shown steady improvement in asset quality and earnings over the past three years. In Europe, however, bank profits fell in the second quarter, compared with the first, owing to lower trading revenue and higher non-operating charges, according to analysts at Barclays. Asset quality is deteriorating on the periphery of Europe, but the capital ratios of the banks continue to improve. Large European banks are preparing for an upcoming asset quality review in the first half of 2014, ahead of the European Central Bank’s becoming the single supervisor.

Emerging markets offer an attractive prospect for financial institutions looking to increase their revenues. However, the excitement surrounding rapid-growth markets is tempered by political instability, economic volatility and undeveloped market infrastructure, Ernst & Young says in a recent report. Many emerging-markets banks are not well equipped to help clients access capital markets, it says. This could give international banks an opportunity to poach the most-profitable customers of domestic banks.

In our 20th annual survey, Global Finance has identified the best banks in 136 countries and eight regions of the world. We also have selected the best global banks in 14 service categories.

The winners are not always the biggest banks but rather the best banks—those with the qualities corporations should look for when choosing a bank. These are banks with the most-effective risk management systems, the best products and the best customer service. Winners were selected based on performance over the past year and other subjective criteria, including reputation and management excellence. Global Finance made the selections after extensive consultations with bankers, corporate financial executives and analysts throughout the world.

The winner of Best Bank for Foreign Exchange was announced in the January 2013 issue, Best Bank for Cash Management was announced in the March 2013 issue, Best Investment Bank was announced in the April 2013 issue, and the Best Bank for Supply Chain Finance was announced in the July-August 2013 issue.

World’s Best Banks 2013

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Global Winners

BEST CORPORATE BANK

BNP Paribas


BNP Paribas has successfully adjusted to the new regulatory environment, following an adaptation program begun in 2011. During the second quarter of 2013, the newly integrated corporate and investment bank maintained its number-one position for all corporate bonds in euros. The bank posted a rise in transaction volumes and had a strong performance in structured products, particularly in Europe and Asia. It was the leading bookrunner in Europe by number of transactions in equity-linked issues in the second quarter. Corporate banking fees rose 22% compared with those of the second quarter of 2012. BNP Paribas was the leading bookrunner in syndicated financing in Europe in the second quarter.

—Jean-Laurent Bonnafé, CEO

www.bnpparibas.com

BEST CONSUMER BANK

HSBC


HSBC is continuing to adjust its business to focus on areas where it is strong and has a competitive advantage. Its net income in the first half of 2013 rose 22% to $10.28 billion. The bank did particularly well in its two biggest markets, the UK and Hong Kong. CEO Stuart Gulliver has closed or sold 54 businesses since he took office in 2011. HSBC remains the largest locally incorporated foreign bank in many of the markets in the 80 countries where it operates. Its retail banking and wealth management business is now offering Premier products and access to HSBC’s global markets intelligence. The bank is the market leader for renminbi business and is well positioned in many emerging markets.

—Stuart Gulliver, group CEO

www.hsbc.com

BEST PRIVATE BANK

Julius Baer


Swiss private bank Julius Baer’s earnings rose 26% in the first half of 2013, excluding one-time charges to integrate Merrill Lynch’s international wealth-management business (which was acquired last year) and a tax settlement. The results, which beat analysts’ estimates, reflected increased client trading volumes, including foreign exchange. Julius Baer is one of at least a dozen Swiss banks under investigation by the US on tax-evasion allegations. The Merrill Lynch businesses outside the US, particularly those in Asia, could help Julius Baer to stabilize its operations as European and American clients pull money from Swiss bank accounts amid a growing crackdown on offshore tax evasion, according to honorary chairman Raymond Baer.

—Boris Collardi, CEO

www.juliusbaer.com

BEST ISLAMIC FINANCIAL INSTITUTION

Al Rajhi Bank


Al Rajhi Bank is the largest Islamic bank globally and boasts the largest branch network in Saudi Arabia, according to Fitch Ratings. In December 2012, Fitch affirmed Al Rajhi’s ‘a’ viability rating, representing a high fundamental credit quality. The rating was based on the bank’s strong profitability (a return on average equity of 23.7% in the first nine months of 2012), healthy asset quality and substantial retail-deposit base. Al Rajhi earned 7.9 billion Saudi riyals ($2.1 billion) in 2012, an increase of 7% on 2011 levels. Customer deposits increased by 24% to reach 221 billion riyals. In addition to its extensive network of 488 branches in the Saudi kingdom, Al Rajhi has 24 branches in Malaysia, a branch in Kuwait and three in Jordan.

—Suliman Azzabin, CEO

www.alrajhibank.com.sa

BEST EMERGING MARKETS BANK

Standard Chartered Bank


UK-listed Standard Chartered makes more than 90% of its profit in Asia, Africa and the Middle East. Its earnings fell 24% in the first half of 2013, owing to a slowdown in Asia’s economic growth and a $1 billion write-down at its South Korean business. CEO Peter Sands says improving growth at the bank’s Indian and African operations is helping to offset the slowdown in Asia. “These economies do not all rise and fall simultaneously,” he says. The slowdown in China reflects efforts to rebalance its economy toward domestic growth, and this will yield improvements in the long run, Sands says. In South Korea a new government program allows consumers to restructure their debts and forces banks to take big write-offs.

—Peter Sands, group CEO

www.standardchartered.com

BEST FRONTIER MARKETS BANK

Ecobank


Pan-African Ecobank, based in Lomé, Togo, is the winner of Global Finance’s first-ever Best Frontier Markets Bank award. Ecobank is bringing mobile-banking services to unbanked frontier markets. Its earnings doubled in the first half of this year to $169 million, thanks in part to growth in Nigeria and Ghana. Revenue climbed 24% in the first half to $947 million. Thierry Tanoh, group CEO, says: “We have seen a little more recovery from Mali and Cote d’Ivoire, and Senegal is starting to pick up post elections. Central Africa is also growing.” The IMF forecasts economic growth of 5.4% in 2013 and 5.7% in 2014 for the economies of sub-Saharan Africa.

—Thierry Tanoh, group CEO

www.ecobank.com

BEST ASSET MANAGEMENT BANK

BlackRock


BlackRock, the world’s largest money manager, posted record earnings and revenues in the second quarter of 2013, despite rising interest rates and bond market losses in May, when the Federal Reserve hinted it could begin tapering bond purchases. “We expect to see flows moving into more-flexible, nontraditional fixed-income products,” CEO Laurence Fink said in a call with investors. “We are seeing more and more interest in multi-asset products.” New York–based BlackRock’s second-quarter profit rose 32% to $729 million. It ended the quarter with $3.9 trillion of assets under management.

—Laurence Fink, chairman and CEO

www.BlackRock.com

BEST GLOBAL CUSTODY BANK

BNY Mellon


BNY Mellon, the world’s largest custody bank, had assets under custody and/or administration of $26.2 trillion as of June 30, 2013, an increase of 4% from a year earlier. The increase reflects higher equity-market values as well as new business. BNY Mellon’s second-quarter earnings rose 78% to $833 million on record revenues. Gerald Hassell, chairman, CEO and president, says: “Our solid revenue growth is a reflection of better market conditions in the quarter, as well as our success in collaborating across the company to deliver solutions our clients need.” In May, BNY Mellon and its Pershing Advisor Solutions subsidiary combined their bank and brokerage custody into a single offering.

—Gerald Hassell, chairman, CEO and president

www.bnymellon.com

BEST INVESTMENT BANK

J.P. Morgan


In a year of transition from survival to recovery, J.P. Morgan grew market share across the board thanks to a loyal client base, a long-term strategy to embrace regulatory reform, a strong corporate lending legacy and the integration of equity underwriting talent from the acquisition of Bear Stearns in 2008. J.P. Morgan raised more money in bonds than any other bank in the world—$465 billion for its clients in 2,164 deals, according to Dealogic. And it raked in $5.6 billion in investment banking fees last year—more than any other bank, according to Thomson Reuters.

—Jeff Urwin, global head of investment banking

www.jpmorgan.com

BEST CASH MANAGEMENT BANK

Citi


Citi provides services to 65,000 corporations in 140 countries. The bank includes in its client list 97% of the top 300 companies of the 2012 Forbes Global 2000, as well as governments, central banks, financial institutions and asset managers. Citi processes more than five million transactions a day in over 130 currencies. Naveed Sultan, global head, treasury & trade solutions, Citi Transaction Services, says: “Through offerings such as our award-winning CitiDirect BE Mobile, we are furthering our goal to be the world’s digital bank by enabling our clients to manage their operating accounts, including intraday liquidity, transact and even inform their suppliers via mobile.”

—Naveed Sultan, global head, treasury & trade solutions

www.icg.citi.com

BEST TRADE FINANCE BANK

Citi


Citi’s global footprint enables it to capitalize on trends in globalization and shifting trade flows. John Ahearn, managing director and global head of trade, says: “Between 80% and 85% of world trade is still financed in dollars. We have been able to take market share and launch some innovative products.” The bank is the largest service provider for private-labeled letters of credit and open-account transactions. Citi has partnerships with more than 60 export credit agencies worldwide, and has long-term relationships with multilateral finance institutions. Last year Citi opened a Latin American trade desk in Shanghai to support increasing trade flows between Asia and Latin America.

—John Ahearn, managing director and global head of trade

www.icg.citi.com

BEST FOREIGN EXCHANGE BANK

Deutsche Bank


Deutsche Bank increased its market-leading FX volume in the past year, while reducing its value-at-risk and headcount. Crucial to this development has been its investment in technology, exemplified by its Autobahn 2.0 trading platform. The bank’s decision to maintain a full-strength FX structuring team has also helped, with growing demand for its strategy and hedging products despite the lack of volatility in the FX market. Deutsche Bank’s push into Asia, and in particular China, has also paid off.

—Kevin Rodgers, global head of foreign exchange

www.db.com

BEST SUBCUSTODY BANK

Citi


Citi has the largest proprietary custody network in the world, covering 61 markets. In April 2013, Citi announced plans to acquire ING’s custody and securities services business in seven Central and Eastern European markets, including Russia. Lee Waite, global head of direct custody and clearing at Citi, says: “All financial institutions are in a position where they need to really be critical and to think about what businesses they are in and whether to exit certain businesses altogether. ING decided that providing direct custody services in these CEE markets was not a core business for them, going forward.” Further consolidation in the industry is likely, he adds, because cost pressures continue unabated, interest rates are low, and securities lending is muted.

—Lee Waite, global head of direct custody and clearing

www.citigroup.com

BEST SUPPLY-CHAIN FINANCE BANK

Citi


Some of the main prerequisites for a bank to be able to support supply-chain finance programs in different countries are its knowledge of local market regulations and laws, a strong balance sheet and a presence on the ground in as many key markets as possible. Citi certainly meets the criteria, with branches in more than 100 countries globally, including most of the major trade corridors. Its supply-chain finance offering encompasses a range of solutions covering different aspects of the supply chain from procure-to-pay to receivables financing, distribution finance and supplier finance. It has carved a niche for itself in working closely with export credit agencies and multilateral finance institutions, notably the US Ex-Im Bank and the IFC, to supply financing to US SMEs and in emerging markets.

—John Monaghan, global supply chain finance head

www.icg.citi.com

Regional Winners

BEST BANK IN NORTH AMERICA

Royal Bank of Canada


Royal Bank of Canada exemplifies the financial strength and prudence that made Canadian banks the soundest in the world for the past five years. RBC, Canada’s biggest bank by assets and market capitalization, earned $1.94 billion in its fiscal second quarter, ended April 30, 2013. That was up 26% from a year earlier, reflecting strong growth across most of the bank’s businesses, as well as good control of costs. Gordon Nixon, RBC president and CEO, said: “We believe our financial strength and competitive advantages position us to successfully manage the ongoing industry headwinds and continue to extend our lead in Canada, while selectively growing our presence globally.”

—Gordon Nixon, president and CEO

www.rbc.com

BEST BANK IN WESTERN EUROPE

BNP Paribas


France’s biggest banks were undercapitalized and overexposed to Southern Europe when the financial crisis struck. Market leader BNP Paribas has gone farthest in righting that position, reducing its risk-weighted assets by a further €62 billion ($80 billion) in 2012. Its cost of risk fell dramatically while liquidity buffers improved more than twofold, compared with those of the previous year-end. CEO Jean-Laurent Bonnafé observed that in a challenging environment for the entire banking industry, BNP Paribas succeeded in maintaining its client franchise, profitability and strong risk-management culture, while adapting the organization to changing market conditions and regulation. Looking ahead, BNP Paribas plans to expand its presence in Asia.

—Jean-Laurent Bonnafé, CEO

www.bnpparibas.com

BEST BANK IN NORDIC COUNTRIES

Nordea


The Nordic region’s largest financial group, with 11 million customers and total assets of €677 billion, Nordea broke all previous records in 2012 in terms of the group’s capital base and profitability. Certainly, the health of most Scandinavian economies and their status as safe havens helped. Nordea’s ability to grow its operating income by 8% and profits by 11%, to just short of €1.1 billion, is impressive. Christian Clausen, group CEO, says: “Our plan is to improve capital and liquidity buffers and achieve a return on equity well above the cost of capital, creating a sustainable bank that continues to attract competitive funding, promote new technology and drive efficiency.”

—Christian Clausen, CEO

www.nordea.com

BEST BANK IN CENTRAL & EASTERN EUROPE

Raiffeisen Bank International


With a strong presence in 17 CEE countries—of which six of its banks are among the top three by market share—RBI coped well with adverse economic developments, particularly in southeastern Europe. The bank’s earnings declined by 57.6% in the first half of 2013 from the same period a year earlier. Karl Sevelda, CEO, says: “Against a backdrop of a still-challenging environment, we are not dissatisfied with out results. Particularly the positive signals, such as the improved net-interest margin and the increased operating income, in combination with signs of an economic recovery, make us confident for the second half of the year.”

—Karl Sevelda, CEO

www.rbinternational.com

BEST BANK IN LATIN AMERICA

Banco Santander


Santander continues to deal with challenges from the eurozone debt crisis, but it remained in the black despite a 58.8% year-on-year drop in net attributable profit in 2012. Latin American banking operations were mixed but encouraging; though profits declined in Brazil and Chile, they rose 16.1% and 6.2%, respectively, in Argentina and Mexico (in local currency). Amid the storm, the bank listed shares of Santander Mexico, with demand coming in at five times the supply, making it the world’s third-largest deal of its kind in 2012. The bank kept its branch network in the region nearly unchanged at 6,044 branches, and total employees were down only 1.5% to 90,576.

— Javier Marín, CEO

www.santander.com

BEST BANK IN ASIA-PACIFIC

HSBC


As a global bank, HSBC is facing challenging times—with regulatory fines, negative media attention and heavy losses in European markets. Behind the headlines, however, the bank’s commercial division had a record-breaking year in 2012, led by its performance in Asia. The commercial division posted a record profit of $8.5 billion, up 7.5% from 2011. Overall net profit for 2012 dropped 6% to $20.6 billion, with the bank taking a $5.2 billion hit after revaluing its own debt. Of that profit, however, $18 billion came from Asia, up 36% from the previous year. HSBC has cut costs and streamlined operations in recent years, selling off or closing more than 47 businesses or noncore investments since the beginning of 2011.

—Peter Wong, CEO of HSBC Asia-Pacific

www.hsbc.com

BEST BANK IN THE MIDDLE EAST

National Bank of Kuwait


NBK earned more than $1 billion in 2012, despite ongoing economic and political challenges at home and in the region. NBK strengthened its presence in Kuwait’s Islamic banking market by increasing its stake in Boubyan Bank to 58.4%. The bank also boosted its presence in the region, with more focus on its GCC operations. Ibrahim Dabdoub, NBK’s group CEO, says: “Last year was a turbulent year for the banking sector in Kuwait, as the operating environment remained stagnant. Government spending was insufficient, and the tendering of new projects remained behind schedule, leading to slower economic activity and an underperforming stock market.”

—Ibrahim Dabdoub, group CEO

www.nbk.com

BEST BANK IN AFRICA

Ecobank


Ecobank has affiliates in 34 countries in Africa, more than any other bank. It is present in all of the member countries of the Monetary and Economic Community of Central Africa. With more than 2,000 branches, the Ecobank-Nedbank alliance, established in 2008, is the largest banking network in Africa. Ecobank has partnered with Airtel to offer mobile-banking services in 14 countries. Thierry Tanoh, Ecobank’s group CEO, says: “The bank expects deposit growth of more than 20% this year and targets revenue growth of 15%. Ecobank acquired Nigeria’s Oceanic Bank International in 2011. Last year it completed the acquisition of Trust Bank of Ghana.”

—Thierry Tanoh, group CEO

www.ecobank.com

Country Winners—Developed Markets

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Country Winners— Emerging Markets

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