WORLD’S BEST INTERNET BANKS 2014 – ROUND TWO


JUMP TO SECTION:


DIGITAL BANKING STANDOUTS

In the final installment of a two-part series, Global Finance recognizes the best corporate/institutional and consumer Internet banks globally and in six regions, as well as an overall winner. We spotlight the financial institutions around the world that are leading the way in digital banking services that generate strong business results.


The winners of the 15th Annual World’s Best Internet Bank Awards were selected based on submissions from firms that sought to be considered. This year’s edition attracted 293 entries from banks from 116 countries around the world, up 17% from 251 entries last year.

Representatives from Infosys, a global consulting, technology and outsourcing solutions firm, made up the judging panel, providing input for final selections. The awards were presented to winners on October 28 at Global Finance’s annual gala awards dinner at The Harvard Club in New York City.

This year’s awards have gone to the global banks that are blazing a path of innovation and success in an increasingly digital world. The competition is stiff and the pace of change is rapid, but the top banks find ways to keep advancing and satisfying customers’ demanding digital tastes.

Criteria for picking these leaders include breadth of product offerings, success in shifting existing customers to online products and services, ability to acquire and retain new customers, and use of digital platforms to improve business processes, cut costs and deliver other measurable business benefits.

GLOBAL STAND-OUTS

What attributes stood out about this year’s global winners? Continuing the trend of the past couple of years, the leaders are focusing on interoperability, consolidating platforms, and investing more on technology innovation in the digital space, according to Infosys.

“Almost all top-rated banks are providing more, and more-integrated, Web experience to their clients,” the Infosys team said.

On the commercial banking side, Infosys observed an increased focus on mobility, portal integration and dashboards by the leading players.

Here’s a glimpse at some of the award-winning banks and the Internet banking products and services that helped them get selected.

Citi was named the Best Global Corporate/Institutional Internet Bank and also won the Best Overall Internet Bank award. Among its initiatives, Citi has automated procedures that save time and cut costs in the mortgage application process and has invested in products to meet the growing demand for mobile banking, according to Don Callahan, Citi’s global head of operations and technology.


The CitiDirect BE (“banking evolution”) online commercial banking platform includes online customer support, cross-channel and product integration, wire transfers, and liquidity management and forecasting tools.

Wells Fargo, which won Best Global Corporate/Institutional Internet Bank in North America and five global corporate/institutional subcategories, was the first bank to launch corporate online banking capabilities like those in its Commercial Electronic Office portal. The CEO Office portal includes corporate mobile banking service CEO Mobile, online letter of credit initiation, online and mobile commercial deposits, and a dedicated online community for customers, according to Infosys.

The CEO Mobile service continues to generate rapid growth, with active users up 30% year-over-year. Wells Fargo’s CEO Mobile SMS application offers SMS alerts, fraud filters and reports. In social media, Wells Fargo has started eight corporate blogs since 2006.

In consumer banking, banks face intense pressure today to create the perfect customer experience for consumers who increasingly interact with their bank only through digital channels, never visiting a branch. “In the consumer banking front, the winning banks were able to understand customer emotions with the help of contextual analysis, which positively reflects on their go-to market strategy,” the Infosys team said. “Mobile banking is becoming disruptive in nature, reducing the relevance of all other channels.”

The winning banks are largely satisfying those demanding customers by innovating in key areas such as apps, social media, text banking, payments and more.

Standard Chartered was named the Best Global Consumer Internet Bank and also won three global consumer subcategories—for bill payment and presentment, integrated consumer bank site and information-security initiatives. The bank has 90% of its total consumer base enrolled in online banking. Its bill payment service attracted 2.5 million customer transactions in 2013. Standard Chartered offers the majority of its banking products online, and it is the only bank in the industry to provide complete straight-through processing for products applied for online, according to Infosys. It also uses social media as a two-way communication channel with customers and has a dedicated team of experts to oversee its social media efforts.

Stay tuned for information on the call for entries for the 2015 competition.

 

The Winners | World’s Best Internet Banks 2014


JUMP TO SECTION:


Global Winners

Best Overall Internet Bank

Citi

Best Corporate/Institutional Internet Bank

Citi

Best Consumer Internet Bank

Standard Chartered

Regional Winners | Best Corporate/Institutional Internet Banks

North America

Wells Fargo

Western Europe

Citi

Latin America

Citi

Central & Eastern Europe

Citi

Asia-Pacific

Citi

Middle East/Africa

Citi

Regional Winners | Best Consumer Internet Banks

North America

Citi

Western Europe

Piraeus Bank (Winbank)

Latin America

Scotiabank

Central & Eastern Europe

Sberbank

Asia/Pacific

Standard Chartered 

Middle East/Africa

Standard Chartered

Global SubCategory Winners | Best Corporate/Institutional Internet Banks

Best Investment Management Services

Citi

Best Online Cash Management Site

Citi

Best Trade Finance Services

DBS

Best Website Design

Citi

Best Integrated Corporate Bank Site

Citi

Best Information Security Initiatives

Citi

Best Online Treasury Services

Wells Fargo

Best in Mobile Banking

Wells Fargo

Best In Social Media

Wells Fargo

Best Mobile Banking App

Wells Fargo

Best SMS/Text Banking

Wells Fargo

Global SubCategory Winners | Best Consumer Internet Banks

Best Online Deposit, Credit and Investment Product Offerings

Scotiabank

Best Bill Payment & Presentment

Standard Chartered

Best Website Design

FinecoBank

Best Integrated Consumer Bank Site

Standard Chartered

Best Information Security Initiatives

Standard Chartered

Best In Mobile Banking

Citi

Best in Social Media

Citi

Best Mobile Banking App

HSBC

Best SMS/Text Banking

Piraeus Bank (Winbank)

 

Country Winners | Best Corporate/Institutional Internet Banks 2014


JUMP TO SECTION:


North America

Canada

Citi

United States

Wells Fargo

Western Europe

Austria

Citi

Belgium

Citi

Cyprus 

Hellenic Bank

Denmark

Danske Bank

Finland

Citi

France

Citi

Germany

Citi

Greece

Eurobank EFG

Ireland

Citi

Italy

Citi

Luxembourg

Citi

Netherlands

Citi

Norway

Citi

Portugal

Millennium BCP

Spain

Citi

Sweden

Citi

Switzerland

Citi

Turkey

Garanti Bank

United Kingdom

Citi

Central & Eastern Europe

Bulgaria

Citi

Croatia

Privredna banka Zagreb

Czech Republic

Citi

Georgia

TBC Bank

Hungary

Citi

Poland

mBank

Romania

Citi

Russia

Citi

Slovakia

Citi

Ukraine

Citi

Latin America

Anguilla

Scotiabank

Antigua & Barbuda

Scotiabank

Argentina

Citi

Bahamas

Citi

Barbados

Scotiabank

Belize

Scotiabank

Bolivia

Banco de Crédito BCP

Brazil

Citi

British Virgin Islands

Scotiabank

Cayman Islands

Scotiabank

Chile

CorpBanca Chile

Colombia

Citi

Costa Rica

Citi

Dominica

Scotiabank

Dominican Republic

Citi

Ecuador

Citi

El Salvador

Citi

Grenada

Scotiabank

Guatemala

Citi

Guyana

Scotiabank

Haiti

Scotiabank

Honduras

Citi

Jamaica

Citi

Mexico

Banamex

Panama

Citi

Paraguay

Citi

Puerto Rico

Citi

St Kitts & Nevis

Scotiabank

St Lucia

Scotiabank

St. Maarten

Scotiabank

St Vincent & the Grenadines

Scotiabank

Trinidad & Tobago

Citi

Turks & Caicos

Scotiabank

Uruguay

Citi

US Virgin Islands

Scotiabank

Venezuela

Citi

Asia-Pacific

Australia

Citi

Bangladesh

Citi

China

ICBC

Hong Kong

Citi

India

Citi

Indonesia

Citi

Kazakhstan

Citi

Malaysia

Maybank

New Zealand

Citi

Pakistan

Citi

Philippines

Citi

Singapore

DBS Bank

South Korea

Citi

Sri Lanka

Citi

Taiwan

Citi

Thailand

Citi

Uzbekistan

OJSC Turonbank

Vietnam

Citi

Middle East/Africa

Algeria

Citi

Bahrain

Citi

Cameroon

Citi

Cote D’Ivoire

Citi

Democratic

Republic of Congo

Citi

Egypt

Commercial International Bank

Gabon

Citi

Israel 

Citi

Jordan

Arab Bank

Kenya

Citi

Kuwait

Citi

Lebanon

Arab Bank

Morocco

Citi

Mozambique

Banco Unico

Nigeria

Citi

Qatar

Citi

Saudi Arabia

Samba

Senegal

Citi

South Africa

Citi

 

Country Winners | Best Consumer Internet Banks 2014


JUMP TO SECTION:


North America

Canada

CIBC

United States

Citi

Western Europe

Cyprus 

Hellenic Bank

Greece

Piraeus Bank (Winbank)

Italy

FinecoBank

Jersey 

Standard Chartered

Portugal

ActivoBank

Spain

CaixaBank

Turkey

Garanti Bank

United Kingdom

Citi

Central & Eastern Europe

Albania

Tirana Bank

Croatia

Privredna banka Zagreb

Czech Republic

Citi

Estonia

SEB Pank

Georgia

TBC Bank

Hungary

Citi

Latvia

SEB banka

Poland

mBank

Romania

Garanti Bank

Russia

Sberbank

Slovakia

Tatra banka

Latin America

Anguilla

Scotiabank

Antigua & Barbuda

Scotiabank

Argentina

Santander Rio

Bahamas

Scotiabank

Barbados

Scotiabank

Belize

Scotiabank

Bolivia

Banco de Crédito BCP

Brazil

HSBC

British Virgin Islands

Scotiabank

Cayman Islands

Scotiabank

Chile

Banco Santander

Colombia

Citi

Costa Rica

Scotiabank

Dominica

Scotiabank

Dominican Republic

Scotiabank

El Salvador

Citi

Grenada

Scotiabank

Guatemala

Banco Industrial

Guyana

Scotiabank

Haiti

Scotiabank

Honduras

Citi

Jamaica

Scotiabank

Mexico

Banamex

Panama

Scotiabank

Paraguay

Itaú Unibanco

Peru

Citi

Puerto Rico

Banco Popular Puerto Rico

St Kitts & Nevia

Scotiabank

St Lucia

Scotiabank

St. Maarten

Scotiabank

St Vincent & the Grenadines

Scotiabank

Trinidad & Tobago

Scotiabank

Turks & Caicos

Scotiabank

US Virgin Islands

Scotiabank

Venezuela

Mercantil Banco Universal

Asia-Pacific

Australia

Citi

Bangladesh

The City Bank Limited

Brunei 

Standard Chartered

China

Citi

Hong Kong

HSBC

India

Citi

Indonesia

Standard Chartered

Japan 

Rakuten Bank

Malaysia

Standard Chartered

Mongolia 

Golomt Bank

Nepal

Standard Chartered

Pakistan

United Bank Limited

Philippines

Standard Chartered

Singapore

Standard Chartered

South Korea

Standard Chartered

Sri Lanka

Standard Chartered

Taiwan

ANZ Banking Group

Thailand

Citi

Vietnam

Standard Chartered

Middle East/Africa

Bahrain 

Citi

Botswana

Standard Chartered

Egypt 

Citi

Ghana 

Standard Chartered

Israel 

Bank Hapoalim

Jordan 

Arab Bank

Kenya 

Standard Chartered

Lebanon 

BLOM Bank

Mozambique 

Millennium BIM

Nigeria

Standard Chartered

Oman

Standard Chartered

Qatar 

Mashreq Bank

Saudi Arabia 

SABB

Tanzania

Standard Chartered

United Arab Emirates 

Emirates NBD

Uganda

Standard Chartered

Zambia 

Standard Chartered

Zimbabwe

Standard Chartered

 

Regional Subcategory Winners | Best Corporate/Institutional Internet Banks 2014


JUMP TO SECTION:


North America

Best Investment Management Services

Wells Fargo

Best Online Cash Management

Citi

Best Trade Finance Services

Citi

Best Website Design

Wells Fargo

Best Integrated Corporate Bank Site

Citi

Best Information Security Initiatives

Citi

Best Online Treasury Services

Wells Fargo

Best in Mobile Banking

Wells Fargo

Best in Social Media

Wells Fargo

Best Mobile Banking App

Wells Fargo

Best SMS/Text Banking

Wells Fargo

Western Europe

Best Investment Management Services

Citi

Best Online Cash Management

Citi

Best Trade Finance Services

Danske Bank

Best Website Design

Citi

Best Integrated Corporate Bank Site

Citi

Best Information Security Initiatives

Citi

Best in Mobile Banking

Danske Bank

Best in Social Media

Citi

Best Mobile Banking App

Danske Bank

Best SMS/Text Banking

ING

Central & Eastern Europe

Best Online Cash Management

Citi

Best Trade Finance Services

Bank Millennium

Best Website Design

Citi

Best Integrated Corporate Bank Site

TBC Bank

Best Information Security Initiatives

Citi

Best Online Treasury Services

mBank

Best in Mobile Banking

Citi

Best in Social Media

Bank of Georgia

Best Mobile Banking App

mBank

Latin America

Best Investment Management Services

Citi

Best Online Cash Management

Citi/Banamex

Best Trade Finance Services

Citi

Best Website Design

Citi

Best Integrated Corporate Bank Site

Bancolombia

Best Information Security Initiatives

BBVA

Best Online Treasury Services

Banamex

Best in Mobile Banking

Citi

Best in Social Media

Citi

Best Mobile Banking App

Banamex

Best SMS/Text Banking

Citi

Asia-Pacific

Best Investment Management Services

Citi

Best Online Cash Management

DBS Bank

Best Trade Finance

Services

DBS Bank

Best in Mobile Banking

Citi

Best Mobile Banking App

Maybank

Best SMS/Text Banking

OJSC Turonbank

Middle East & Africa

Best Investment Management Services

Citi

Best Online Cash Management

CIB

Best Trade Finance Services

Samba

Best Website Design

Citi

Best Integrated Corporate Bank Site

CIB

Best Information Security Initiatives

CIB

Best in Mobile Banking

Citi

Best in Social Media

Citi

Best Mobile

Citi

Banking App

Citi

 

Regional Subcategory Winners | Best Consumer Internet Banks 2014


JUMP TO SECTION:


North America

Best Online Deposit, Credit and Investment Product Offerings 

Scotiabank

Best Bill Payment & Presentment 

Citi

Best Website Design

Citi

Best Integrated Consumer Bank Site 

CIBC

Best Information Security Initiatives

Citi

Best in Mobile Banking

Citi

Best in Social Media

Citi

Best Mobile Banking App

Citi

Western Europe

Best Online Deposit, Credit and Investment Product Offerings 

FinecoBank

Best Bill Payment & Presentment 

FinecoBank

Best Website Design

FinecoBank

Best Integrated Consumer Bank Site 

Piraeus Bank (Winbank)

Best Information Security Initiatives

Millennium BCP

Best in Mobile Banking

Yapi Kredi Bank

Best in Social Media

CaixaBank

Best Mobile Banking App

Piraeus Bank (Winbank)

Best SMS/Text Banking

Piraeus Bank (Winbank)

Central & Eastern Europe

Best Online Deposit, Credit and Investment Product Offerings 

Bank Millennium

Best Bill Payment & Presentment 

UBRD

Best Website Design

Tatra Bank

Best Integrated Consumer Bank Site 

TBC Bank

Best Information Security Initiatives

Citi

Best in Mobile Banking

Sberbank

Best in Social Media

OTP Bank

Best Mobile Banking App

Sberbank

Best SMS/Text Banking

Sberbank

Latin America

Best Online Deposit, Credit and Investment Product Offerings 

Banco Santander Chile

Best Bill Payment & Presentment 

Banco Santander Chile

Best Website Design

HSBC

Best Integrated Consumer Bank Site 

HSBC

Best Information Security Initiatives

Mercantil Banco Universal

Best in Mobile Banking

Bancolombia

Best in Social Media

Banco Popular Puerto Rico

Best Mobile Banking App

HSBC

Best SMS/Text Banking

HSBC

Asia-Pacific

Best Online Deposit, Credit and Investment Product Offerings 

HSBC

Best Bill Payment & Presentment 

Standard Chartered

Best Website Design

Citi

Best Integrated Consumer Bank Site 

Standard Chartered

Best Information Security Initiatives

Standard Chartered

Best in Mobile Banking

Standard Chartered

Best in Social Media

Standard Chartered

Best Mobile Banking App

ICBC

Best SMS/Text Banking

Citi

Middle East/Africa

Best Online Deposit, Credit and Investment Product Offerings 

Standard Chartered

Best Bill Payment & Presentment 

Standard Chartered

Best Website Design

Mashreq Bank

Best Integrated Consumer Bank Site 

Mashreq Bank

Best Information Security Initiatives

Standard Chartered

Best in Mobile Banking

Bank Leumi

Best in Social Media

National Commercial Bank

Best Mobile Banking App

Emirates NBD

Best SMS/Text Banking

Bank Hapoalim

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