
Small Is Beautiful
Encouraged by government stimulus programs, banks are finding new ways to finance SMEs. Once the economy recovers, will the surge of interest recede?
Koos Timmermans, CFO of ING, winner of our first Best Bank In The World award, speaks with Global Finance Magazine editor Andrea Fiano about how his bank succeeded in establishing a global footprint by following its clients, and the lesson that ING took from fintechs: focus on the user experience.